Click on a question below to see the answer.
Q. CC Max commission - what is it? How do I charge more than the limit?
A. Some airlines limit the amount of commission that you can make on consolidator fares. The maximum amount allowed is shown as "CC Max commission". If you want to charge your client more than the maximum allowed you have two options:
1.) Simply charge more commission than the maximum. Your client will be paying an additional 3.5% fee. The fee will not be taken out of your commission.
2.) Charge the maximum commission and also charge a separate service fee. There will be no 3.5% fee collected. However, be aware that the service fee will show as a separate charge on their credit card statement.
Q. How do I change my flights after it is booked?
A. Call our Reservations support center at 800-874-2033. They will assist you with making changes to your booking. The changes made by our support center will be reflected in your My Bookings section immediately.
Q. How do I get an E ticket confirmation?
A. These are automatically sent to your email after payment has been received AND the ticket is issued. If you don't receive one, call 800-266-6610.
Q. How do I book a stopover?
A. 1.) Use our new
Itinerary Builder to add a stopover.
2.) Or call our Reservations support center at 800-874-2033.
Q. How do I get different flights?
A. 1.) Try using the Routing tool in Quick Quote to force it VIA a certain gateway,
2.) Or use the new
Itinerary Builder to select specific flights,
3.) Or, call our Reservations support center at 800-874-2033.
Q. How do I book an infant?
A. Call our friendly Reservations support center at 800-874-2033 for assistance with booking infants.
Q. How do I apply payment to my booking?
A. Click the My Bookings tab, then view next to your booking. Select a payment option under Guarantee Option.
For more details try the online tutorial on our home page called "How to Guarantee".
Q. Can I stil queue over a booking?
A. No, we no longer accept queued bookings. Try booking online at www.centrav.com.
Q. When will my commission check be sent?
A. Commission checks are sent out within 2 weeks of ticketing.
Q. Can my client fly into one city and return from another?
A. Yes. Click the multi-city tab in Quick Quote. For example: Your client flies into Madrid and returns from Paris. (They might use a train to get from Madrid to Paris).
Q. How do I do seat assignments and add frequent flier numbers?
A. Click the My Bookings tab then click the booking you want to work. You'll see a red button to ADD FQTV NUMBERS.
For seat assignments within 90 days of travel, you'll see a link in the itinerary that says "Seats: not assigned". Click this and a seat map will pop up. Otherwise, you'll need to call the airline. For a demo of this try our online tutorials.
Q. How do I get my logo to show on the Client Receipt?
A. Click "edit profile" in the upper right corner of Centrav.com. Under AGENCY LOGO click "browse" and select your logo from your files. Click "update account".
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