The following terms will be referred to throughout this document. "We", "us", "our", "Centrav" refer to Centrav, Inc. and/or our partners and subsidiaries. The terms "you", "your", "agent", "customer", "I" refer to the Sub-Agent who is booking a hotel reservation on this Website. The term "guest" refers to the person who will be utilizing the hotel room accommodations.
All hotel bookings made with Centrav, Inc. are governed by these Policies. A contract between your agency and us shall come into existence when we (a) issue a booking ID; (b) issue a booking confirmation online or by email; (c) process payment on established pre-payment terms.
Centrav offers three (3) types of hotel fares - NET Prepay, PUBLISHED Prepay & PUBLISHED Postpay. Each of the fare types have different rules, as described below.Hotel Fare Type: NET Prepay
Our pre-negotiated NET Prepay rates include taxes
. All prices are displayed in USD.
When booking a NET Prepay fare, you may hold most hotel properties up to a week after the date you booked, provided the last purchase date does not qualify for penalties. In some cases you may need to purchase a hotel booking instantly. To avoid this, we recommend making the hotel bookings at least 11 days prior to check-in. You will be notified at the time of booking if the reservation is an instant purchase or of the last purchase date for the reservation. If a hotel reservation is not purchased by the deadline stipulated at the time of booking, the reservation will be automatically cancelled by us.
Upon purchasing the reservation with credit card or DPA, you authorize us to process payment for your hotel reservation that day. If the booking is paid by a credit card, commission payments will be payable 10 business days following guest check-in and payable to the agency name given at the time of booking. Applied payments pertain to that booking only. Once you have purchased the hotel reservation, you will be under any applicable penalties to cancel or change the reservation.
Requests for cancellation must be made via our web site. We will refund those bookings, provided the booking is eligible for a refund according to the cancellation or change rules provided at the time of booking. All cancellation rules are subject to change and based on the specific rules given by each hotel property at the time of booking.
Cancellation fees will apply based on the check-in date at each hotel. If the hotel booking is cancelled within 1 day of check-in or the guest is a No Show, no refund will be given. If the hotel booking is cancelled 2-3 days prior to check-in, a minimum charge of a one night stay will apply. If the booking is cancelled more than 3 days prior to check-in there will be no charge and a full refund will be given provided there are no other charges assessed by the hotel. All cancellation rules are subject to change based on the specific rules given by each hotel property at the time of booking.
Requests for changes or modification to the hotel booking may require a fee if assessed by the hotel. You will be notified of the amount at the time of making the change. If the guest does not arrive at the hotel on the date they were booked or leaves early, they will not be eligible for a refund based on a shorter stay. Name changes will be permitted if the hotel allows and will be subject to any fees assessed by the hotel once the reservation is made.
We will always try to book the first hotel requested. If the requested property is not available you will be notified via email and you will have the option to make a new booking if you so choose. In extreme circumstances we may be forced to cancel your booking, in which case you will be notified as soon as possible of this change and a full and prompt refund will be made.
Occasionally, a hotel is unable to honor/fulfill a confirmed booking. In such case, the hotel will seek to provide a suitable alternative accommodation of the same standard and in the same location of the original purchase.
Hotel guest names are typically added in the hotel property’s reservation system shortly before the check in date.IMPORTANT:
You will be able to access an electronic voucher once the hotel booking has been purchased. It is your responsibility to provide the necessary voucher for each hotel property to the guest(s). Each property must be presented with the appropriate voucher upon check-in by the guest. Failure to provide the hotel property with the voucher may result in the guest being denied service by the hotel property.
When a reservation is cancelled after purchase, all previous vouchers become null and void.Hotel Fare Type: PUBLISHED (Prepay and Postpay):
Our PUBLISHED hotel rates may require either prepay or postpay payments. Taxes are additional
to the room rates shown and can vary by property and location. The local price is quoted at the time of booking. The local price is the amount that will be charged. Other prices displayed are estimated in USD. Actual price may vary based on currency conversion rates. The hotel rate rules & cancellation policy will contain the full details of the given rate.
A credit card is required at the time of booking. For Prepay rates, the credit card will be charged by the hotel based on the outlined rate rule. For Postpay rates, the credit card will be charged by the hotel after the stay is completed.
You will receive 50% of any commission Centrav is paid by the hotel after the stay is completed. If a commission is offered by the hotel, it should be specified in the rules given by each hotel property at the time of booking.
Requests for cancellation must be made via our web site, when allowed. The hotel will refund those bookings, provided the booking is eligible for a refund according to the cancellation or change rules provided at the time of booking. All cancellation rules are subject to change and based on the specific rules given by each hotel property at the time of booking.
There will be no requests for changes or modification to the hotel booking allowed once a published rate reservation has been made. There will be no name changes allowed once a reservation has been made. You must cancel the booking and rebook a new hotel booking.
If the agent or passenger contacts the hotel directly to make changes Centrav will lose control of the booking and will not receive any changes to the reservation. This may forfeit any commission that could have been earned on the booking.General Information (applies to both NET and PUBLISHED rates):
The price listed on the booking confirmation will supersede any price listed on Centrav.com or quoted over the telephone. Services included in the price will be outlined in the hotel property details. Any additional services not included with the hotel room must be paid directly to the hotel or supplier by the guest. Additional services may include, but are not limited to, extended stay, telephone usage, room service, restaurant charges, tips, upgrades, transportation and other amenities.
A confirmation email will be sent to the agent’s email address given at the time of booking. It is the responsibility of the agent making the booking to verify that all information is correct. Any changes or modification to the reservation may be subject to a change fee or may become completely unavailable.
Any special requests will be sent to the hotel, but can not be guaranteed. Separate beds are not guaranteed, but may be requested at the time of booking the hotel room. Some hotels may provide a Twin room that consists of one single bed and one sofa bed. A German Double room will consist of two attached single beds side by side. Triple and Quad rooms generally consist of two double beds and twin or double bed(s) plus an extra bed. Most hotels will not offer one full size bed per guest.
Bookings made for trade fair and special event periods may be under special booking conditions. You will be advised of these conditions when you read the applicable rules on your reservation confirmation.
The star ratings are used to categorize the overall quality and level of services and amenities offered by the hotel property. The ratings are established by the relevant issuing body of each country. Some countries may not use an official categorization for hotels. Country Specific Information:
North America hotels will only accept guests under 21 years old when they are accompanied by an adult 21 years of age or older. Tourists in Russia must pay a tourist tax upon arriving at their first hotel in Russia. Ryokans are traditional Japanese inns and are based on traditional architecture and culture.
The following rating system is a reference guide only. It does not have the same standards as the star ratings used by the country issuing body. The information list below is a guide and is not warranted or guaranteed by us. The Quality Level is an overall quality level of the property.
Rating 1: Quality Level - Acceptable. Adequate provision on furniture, furnishings and fittings.
Rating 2: Quality Level - Good. Good standard of furnishings, service and guest care.
Rating 3: Quality Level - Good to Very Good. Good standard of maintenance and decorations. Ample space and furniture.
Rating 4: Quality Level - Excellent. Very good care and attention to detail will be obvious throughout the property.
Rating 5: Quality Level - Exceptional. Property has high levels of decor, fixtures and fittings, efficient management and guest service staff, and excellent range of accessories and personal touch.
Unspecified Rating: Quality Level - varies. Please read the full property description and details for furnishings and information on amenities.
The following is a guide for the different room types. Twin room (sleeps 2)
: Contains two beds. Suitable for two people.Double room (sleeps 2):
Contains one double bed. Suitable for two people.Single room (sleeps 1):
Contains one single bed. Suitable for one person.Triple room (sleeps 3):
Contains either three single beds, a double bed and one single bed, or 2 double beds in a room. Please note that many hotels do not have one full size bed for each guest in their triple rooms and one of the beds provided may be a rollaway or pullout.Quad room (sleeps 4):
Contains either two double beds, one double plus two single beds or four single beds in a room.Crib:
Crib suitable for a child under the age of two years. A crib will automatically be requested when the search contains a child under the age of 2.
We are only a facilitator to the hotel reservation process. Product information listed on our website is based on the information collected from suppliers and hotels worldwide. We do not recommend or endorse any particular hotel. The content of this site is published in good faith. You acknowledge that we, the booking facilitator, cannot check the accuracy of all information provided by our suppliers. We do not accept any liability for errors or omissions of hotel services on this web site. Any complaints should be reported to the hotel or service supplier directly. We will not be responsible for any problems that could have been rectified during the traveler's stay at the hotel property.
Under no circumstances will we be liable for any direct, indirect or consequential loss or damages. These circumstances may include but not be limited to: acts of God, outbreak of riot, civil disturbances, hotel construction, etc.
We are not liable for personal injury, illness, property damage or loss of expense of any form during a guest's stay at a hotel property. We shall not be liable for and will be indemnified by you in respect of any direct or indirect loss by a third party claim. Guests must comply fully with any regulations and rules set by the hotel property. Any damage done to the hotel property will be the responsibility of the guest. Any charges associated with the damage must be paid directly to the hotel upon the guest's departure.
For credit card sales online, no extra forms are needed. However when guaranteeing payment in the call center with a credit card, you will receive a payment authorization email at the time of payment. You must reply to the email authorizing the payment transaction. NOTE: You must be able to provide a faxed copy of the card (front and back) along with a copy of the cardholder's driver's license or passport and signature upon request if further payment verification is needed by Centrav.
We reserve the right to change these booking policies from time to time. I have read, understand, and agree to all of Centrav, Inc.'s terms, conditions and policies. I acknowledge that further policies may apply pertaining to the specific property I book and I will refer to the hotel's terms, conditions and policies for complete details.
For further reference, please read our Working with Hotels